Keynote Speaker - Still You Rise
PER 2311 Say the Thing: Navigating Difficult Conversations for Campus Business Leaders
Faculty: Rikki Turner
Course Description:
Difficult conversations are unavoidable for campus business leaders: performance issues, missed deadlines, scope creep, budget surprises, conflicting priorities, vendor disputes, and classic misunderstandings. The problem is not the topic at hand but the fact that we avoid the difficult conversation until it becomes expensive, messy, and/or oddly theatrical. This session gives participants a practical, repeatable approach to planning and leading high-stakes conversations with business partners and colleagues across campus. Participants will learn how to get clear on the real issue, set the tone, deliver direct feedback without ruining relationships, handle defensiveness in real time, and end with aligned next steps and accountability. This is a skills-based course with guided practice, short scenarios grounded in higher ed business settings, and tools participants can reuse immediately.
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