Director of Dining - University of Kentucky
Senior Director of Real Estate Operations - Greystar
Director, Stores - Barnes & Noble College
BUS 2211 Advanced Auxiliary Services
Faculty: Lee Mitchell, Zach Newman, and Cathy Pacheco
Course Description:
Auxiliary services play a critical role in supporting an institution’s educational mission while shaping the day‑to‑day campus experience. This advanced session will examine three core auxiliary operations common across higher education—housing, dining, and campus retail—through direct engagement with industry partners.
Featuring leaders from Greystar (Housing), Aramark (Dining), and Barnes & Noble (Bookstore), the course will explore how these auxiliary services operate within a university environment, the evolving challenges they face, and the strategies used to balance operational efficiency, student satisfaction, and institutional priorities. Participants will gain insight into partnership models, service delivery, and effective communication strategies that demonstrate the value of auxiliary services within higher education.
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